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Media Release March, 2003

Carrier Sűtrak launches national service centre network

Carrier Sűtrak, the world leader in transport air conditioning, is stepping up its service to its UK customers by strengthening its national network of service centres and using a dedicated call centre to handle emergency calls.

Through a network of 25 parts distribution and service centres, the company aims to ensure that all bus and coach operators are within easy reach of top quality facilities for routine servicing and repairs.  And if there is a problem while the vehicle is on the road, a new call centre will provide a hassle-free service, monitoring progress from call-out to sign-off.

Peter Adams, managing director of Carrier Sűtrak UK Ltd, explained: “With thousands of buses and coaches across the country fitted with our equipment, we need to make sure that service is reliable, efficient and locally available. For some time we have been aware that with such large numbers of systems, support from one location in Northampton is not viable.

“Over the past year or so we have been building relationships with service centres across the country who can prove they meet our standards for staff training, knowledge of our products, customer service and our requirements as parts distributors. We are now launching a strong national network to take us into a new era of customer service.”

Carrier Sűtrak product support manager Bob Morris has been responsible for developing the service centre network.  He said: “In this new network there is a spread of large and small companies and long-established and younger companies.  What they have in common is that they share Carrier Sűtrak’s service ethos and quality standards.”

For dealing with emergency call-outs, the company has appointed a dedicated call centre to handle emergency calls 24 hours a day, 365 days a year. This centre will call out the nearest approved service provider and action a process that will monitor the progress of the repair through to completion whilst keeping all parties informed. The telephone number for the emergency call centre when dialling from within the UK it is: 0870 609 9393. From outside the UK is: 00 44 1709 810227

Carrier Sűtrak will be distributing service booklets and maps showing the location and contact details for these new service and parts distributors. Operators interested in obtaining these are invited to contact Bob Morris at the Northampton head office: telephone 01604 581468, fax 01604 758132.